Frequently Asked Questions

Frequently Asked Questions – Luxxusio

1. Are your watches authentic?

Yes. Every watch sold at Luxxusio is 100% authentic. We work exclusively with trusted distributors and authorized resellers to guarantee both originality and quality.

2. Do your watches come with a manufacturer’s (AD) warranty?

No. Our timepieces do not include an Authorized Dealer (AD) warranty. Instead, Luxxusio provides a 2-year in-house warranty on all purchases. If your watch arrives defective, you may return it within 7 days of delivery. Please review our [Returns & Refunds Policy] for full details.

3. How can I place an order?

Simply browse our collection, add your desired item to the cart, and proceed through our secure online checkout. We accept major credit cards along with other payment methods listed on our website.

4. What are the shipping costs and delivery times?

We proudly offer free worldwide shipping on all orders.

• Delivery timeframes: Usually 10–20 business days, depending on your location.

• Customs clearance is included in this timeframe, with no hidden duties or taxes for most regions.

5. How do I track my order?

Once your order has shipped, you will receive a tracking number by email. This allows you to monitor your package in real time through our courier partners, including DHL, FedEx, UPS, USPS, and Canada Post.

6. What if I receive a defective item?

If your product arrives defective or not as expected, please contact us within 7 days of delivery. Our team will assist you through the return and replacement/refund process. Full details can be found in our [Returns & Refunds Policy].

7. How can I contact customer service?

Our dedicated support team is here to help. You can reach us via:

• 📧 support@luxxusio.com

• 🌐 The contact form on our website
  We aim to respond to all inquiries within 24–48 business hours.